Returns & warranty

Returns at a glance

You can return most items within 30 days of delivery if they are unused, complete and in their original packaging. Tell us before you send anything back — machines travel by freight, so we schedule the pickup with you.

• Unused, complete and in the original packaging.
• Requested within 30 days of delivery.
• Proof of purchase (your order number).

Items we cannot take back

• Equipment that has been assembled, installed or used.
• Custom orders and special-order finishes or upholstery colors.
• Items damaged after delivery, or returned without their parts and hardware.

How to start a return

Send us your order number and the items you want to return. We reply within one business day with the instructions: a parcel label for small items, or a freight pickup for machines. Please keep the packaging until the return is approved.

Refunds

Once the item reaches our warehouse and is inspected, we email you and refund the original payment method. Banks usually post the credit within 5–10 business days.

• Original shipping and installation charges are not refundable.
• Return freight for machines is quoted before pickup and deducted from the refund.
• Items returned incomplete or damaged may receive a partial refund.

Damaged on arrival

Inspect every pallet before you sign. If the packaging is damaged, note it on the delivery receipt and take photos. Contact us within 48 hours — we file the freight claim and send replacement parts or a new unit.

Warranty

Every machine is covered against defects in materials and workmanship. Coverage is listed by part — structural frame and welds, cables and pulleys, moving parts, and upholstery — and the period depends on the product line and on residential or commercial use. The exact terms for each product are stated on its page and in the documentation included with the order.

Making a warranty claim

Send your order number, a short description and photos or a short video of the issue. We ship the replacement part, or arrange a service visit when the repair needs our crew.

• Warranty covers defects, not normal wear (grips, pads and cables wear with use).
• It does not cover damage from misuse, moving the equipment, or assembly by third parties without our guidance.
• Keep your invoice: it is your warranty certificate (it is also in My account).

Need help?

Questions about a return or a warranty claim? contact us with your order number and we will take it from there.