Questions, answered

Strength machines and cardio ship by LTL freight on a pallet. Dumbbells, plates, bars and accessories ship by parcel carrier.

Curbside (unloaded at the curb), liftgate (the truck lowers the pallet to the ground) or white-glove (our crew carries it in, assembles it and removes the packaging).

Yes. For freight orders the carrier calls before delivery to agree on a window.

To the contiguous United States. For Alaska, Hawaii or international orders, contact us for a quote.

Yes. Machines can be ordered with installation; our crew assembles, levels and places each piece where your plan puts it.

Send your room size and goals through Gym Design. We return a floor plan with every machine placed and a single quote, free of charge.

Yes, within 30 days of delivery if it is unused, complete and in its original packaging. Freight returns are scheduled with our team.

Note the damage on the delivery receipt, take photos and contact us within 48 hours. We file the freight claim and send parts or a new unit.

Every machine is covered against defects in materials and workmanship, listed by part: frame and welds, cables and pulleys, moving parts and upholstery.